Shipping & Returns Policy
Shipping Policy
At FU3LED, We are committed to ensuring that you receive your order as quickly as possible. After you place an order, please note that it will take 1-3 business days of handling to fulfill the order before shipping. The countdown for handling fulfillment time begins once the order status changes to “Accepted.” For the first 24 hours after placing the order, the order status will be “New.”
If you need to make any changes to the shipping address or cancel the order, please do so before the order is accepted. Once the order is accepted, it is sent to our Fulfillment Team for preparation, and it is not possible to edit or cancel the order at this point.
We offer shipping to the USA and Canada, with different shipping times and carriers depending on the location and shipping speed you choose. Please see below for more information:
USA – Free Regular Shipping:
Orders shipped within the USA using regular shipping can be expected to arrive within 2-4 business days after handling. We use USPS as the carrier for this shipping option.
USA – Express Shipping:
If you need your order to arrive even faster, we offer express shipping within the USA. Orders shipped using this option will arrive within 1-3 business days after handling.
Canada Shipping:
For orders shipped to Canada, we use Passport Global as the carrier. Please note that shipping times for Canada can range from 4-14 business days, after handling, depending on the location and customs processing times.
We aim to provide the best possible shipping experience for our customers. If you have any questions or concerns about your order’s shipping status, please feel free to contact us at any time.
REFUNDS & REPLACEMENTS
At FU3LED, we want to ensure that our customers are completely satisfied with their purchases. If you receive an item that is misprinted, damaged, or defective, you can submit a claim within 30 days of receiving it.
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.
If you notice an issue with the products or anything in the order that seems to be out of place, contact our customer support team and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.
REPLACEMENT/REFUND EXEMPTIONS
While we want to ensure that our customers are satisfied, there are certain circumstances where we cannot grant a refund, credit your account, or replace a product. These include:
Unclaimed – Shipments that go unclaimed/undeliverable and that are returned to our facility for any reason.
Wrong Address – If you provide an address that is considered insufficient or incorrect by the courier.
Buyer’s Remorse – We do not refund orders for buyer’s remorse, if you encounter any issues with the product itself, our dedicated customer support team is here to assist you promptly.
Your satisfaction is our top priority, and we are committed to ensuring that you have a positive experience with us. We are more than willing to collaborate with you in order to address any questions or concerns you may have. Please don’t hesitate to reach out to us; our dedicated team is here to assist you.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank – there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please get in touch with our customer support team for assistance.
Check out our HELP section for questions & answers, or to even contact us directly!
